ARTIFACT
is a property landlord in the Upper West Side of Manhattan. At the end of 2025 the company owned a combined twenty small properties including residential and commercial buildings, parking spaces, and had several new developments underway.

For two and half years I managed the full-spectrum of operations for nine residential/commercial properties using Buildium resident managing platform.

SELECTED RESPONSIBILITIES

• Oversaw occupancy and leasing operations for residential units.
  
  
• Advertised available residential units on StreetEasy and commercial spaces on Craiglist and Facebook Marketplace.
  
  
• Updated the company's website with available and upcoming units (SquareSpace).
  
  
• Sent out weekly email blasts to the company's contact list so all associated brokers will know what apartments are available ans schedile their own tours.
  
  
• Scheduled Open Houses.
  
  
• Conducted apartment tours and hosted open houses.
  
  
• Held recorded video orientations with new tenants prior to their moving in.
  
  
• Managed key distribution to tenants (before move-ins) and collection at move-out time.
  
  
• Wrote welcome letters and building regulation packages for tenants.
  
  
• Coordinated all move-ins and move-outs.
  
  
• Created monthly rent roll and lease renewal reports.
  
  
• Sent out 90-day, 60-day and 30-day lease renewal offers.
  
  
• Monitored monthly the rent/lease payment status from all tenants and sent out reminder notification where needed.
  
  
• Inspected apartments and scheduled the workflows of cleaners, painters and maintenance/repair teams.
  
  
• Responded to communications from prospective tenants.
  
  
• Collected applications and supporting documentation from prospective tenants (financials, tenant IDs, etc).
  
  
• Created, maintained and filed leases.
  
  
• Worked with TheGuarantors and Insurent where tenants needed financial support.
  
  
• Worked with several New York City' housing and rental departments such as HUD, Violations office, The Lottery and iAfford special rental programs, Section 8 regulations.
  
  
• Handled all communications with residential and commercial tenants, including maintenance requests through Buildium and documentation such as leases, insurance certificates, and identification records.
  
  
• Managed all internal and external communications across company stakeholders and associated support service providers.
  
  
• Scheduled and conducted apartment tours, inspections, and (when brokers were not available) tours of other commercial properties owned by Artifact.
  
  
• Created and maintained operating documents and procedural spreadsheets including move-in/out trackers, key inventories.
  
  
• Filed all digital transactions using Google Sheets, Docs, Drive, Airtable, and Box.
  
  
• Managed building access codes for members and tenants via ButterflyMX and Latch systems.
  
  
• Monitored cleaning and maintenance teams' calendars, task progress, and performance.
  
  
• Ordered and tracked cleaning supplies, managed equipment inventory, and maintained vendor relationships.
  
  
• Monitored security cameras for all buildings and worked with the NYPD when video footage was required.
  
  
• Facilitated communication between Artifact's internal departments, management, other brokers, and customers to maintain workflow continuity.
  
  
• Scheduled appointments and property showings for brokers and prospective tenants on behalf of company owners.