THE HARLEM COLLECTIVE
is a coworking spaces building located on the Upper West Side of Manhattan offering small private office spaces, two conference rooms, and dedicated desk memberships.

For two and half years I managed the full-spectrum of daily operations for a coworking spaces building hosting a combined ninety small private offices, conference rooms, and dedicated desks memberships.


SELECTED RESPONSIBILITIES

• Oversaw occupancy and leasing operations for private offices and dedicated desk memberships.
  
  
• Greeted and assisted all visitors, tenants, and scheduled appointments.
  
  
• Created and maintained the company's procedural manuals, technical documentation, and marketing materials.
  
  
• Processed and managed member invoices for rentals, administrative fees, and printing services.
  
  
• Opened, closed, suspended, and reactivated member accounts using the Archie platform.
  
  
• Handled all communications with residential and commercial tenants, including maintenance requests through Buildium and documentation such as leases, insurance certificates, and identification records.
  
  
• Managed all internal and external communications across company stakeholders and associated support service providers.
  
  
• Scheduled and conducted office space tours, inspections, and (when brokers were not available) tours of other commercial properties owned by Artifact.
  
  
• Maintained operating documents and procedural spreadsheets, including move-in/out trackers, Wi-Fi accounts, and key inventories, using Google Sheets, Docs, Drive, Airtable, and Box.
  
  
• Managed building access codes for members and tenants via ButterflyMX and Latch systems.
  
  
• Monitored cleaning and maintenance teams' calendars, task progress, and performance.
  
  
• Ordered and tracked office supplies, managed equipment inventory, and maintained vendor relationships.
  
  
• Coordinated with IT contractors, internet service providers, and other external suppliers to ensure uninterrupted operations.
  
  
• Maintained office equipment leases and service contracts in alignment with operational needs.
  
  
• Scheduled and managed conference room reservations, internal meetings, and special events.
  
  
• Facilitated communication between departments, management, clients, and customers to maintain workflow continuity.
  
  
• Sorted and distributed mail, coordinated messenger services, and handled package deliveries including owner correspondence.
  
  
• Assisted users with Wi-Fi setup, printing, scanning, and document management tasks.
  
  
• Scheduled appointments and property showings for brokers and prospective tenants on behalf of company owners.
  
  
• Created and managed property listings on StreetEasy.com (residential) and Craigslist.org (commercial).
  
  
• Monitored and maintained building security camera systems.